Last Updated: September 2026
Privacy Policy
MOOV Technologies Inc. ("MOOV", "we", "our", or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when using the MOOV mobile application, the MOOV device, and related services.
Information We Collect
Account information
When you create an account we collect:
- Email address
- Name (optional)
- A password, if you sign up with email. Passwords are handled by our authentication provider (Amazon Web Services Cognito) and are never stored by us in plain text.
If you sign in with Apple or Google, we receive the name and email address that service shares with us. You can use Apple's "Hide My Email" option; we will only see the relay address Apple provides.
Onboarding answers
During setup we ask for your age range and what makes waking up hard for you. If you choose "Other", we store the short description you type. We use these answers to personalise the app.
Content you create
- To-do items you add in the app
- Feedback and ratings you send us through Settings
Activity
We store daily counts of on-time wakes, tasks completed, and alarm delays, so your progress can follow you if you change phones.
Your alarm times, alarm preferences, and sleep schedule are stored only on your device and are not sent to us.
Your MOOV device
When you pair a MOOV device we store its serial number and firmware version, so it can be linked to your account and offered firmware updates.
Push notifications
To send you pre-alarm reminders we store a push-notification token issued by Apple, together with an identifier for your app installation so we can reach the right phone. This identifier is specific to MOOV and cannot be used to identify you in other apps.
Bluetooth
MOOV uses Bluetooth solely to communicate with your MOOV device. Bluetooth is never used to determine or track your location.
Screen Time (app blocking)
If you turn on Morning Focus or Sleep Focus, the app can block distracting apps during those windows. This uses Apple's Screen Time framework and runs entirely on your device. Which apps you block, and how you use your phone, never leaves your device and is never sent to us.
What We Do Not Collect
MOOV does not collect:
- Your location
- Your contacts, photos, videos or microphone recordings
- Messages, call history or browsing history
- Health or fitness information
- Financial or payment information
- Your app usage or Screen Time data
Analytics and Tracking
MOOV contains no third-party analytics or advertising software. We do not track you across other companies' apps or websites, and we do not use your data for advertising.
How We Use Your Information
We use the information above to:
- Create and manage your account
- Link your MOOV device to your account and keep its firmware up to date
- Sync your to-dos and activity between your devices
- Send you pre-alarm reminders you have turned on
- Personalise the app based on your onboarding answers
- Respond to your feedback and support requests
- Fix bugs and improve MOOV
Data Sharing
We do not sell your personal information.
We share information only with service providers we need in order to run MOOV:
- Amazon Web Services (hosting, storage and account authentication)
- Apple (push notifications, and Sign in with Apple if you choose it)
- Google (Google sign-in, only if you choose it)
These providers are required to protect your information and may only use it to provide their service to us.
Data Security
We protect your information with:
- Encrypted connections (HTTPS) between the app and our servers
- Industry-standard authentication
- Access controls on our systems
No system is completely secure, but we work continually to protect your data.
Data Retention
We keep your account information while your account is active. When you delete your account, we delete your personal information within a reasonable period, unless we are required by law to keep it.
Deleting Your Account
You can delete your account at any time in the app: Settings › Account › Delete account. This removes your account, unlinks your MOOV device, and deletes your synced data. If you signed in with Apple, we also revoke your Sign in with Apple authorisation.
You can also export a copy of your data from Settings › Account › Export my data.
Your Rights
Depending on where you live, you may have the right to:
- Access the information we hold about you
- Correct inaccurate information
- Delete your account and data
- Receive a copy of your information
To make a request, contact us using the details below.
Children's Privacy
MOOV is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this policy from time to time. When we do, we will revise the "Last Updated" date above.